Replacement Policy
Kalimannu Natural & Clay Product
At Kalimannu, we understand that clay cookware is fragile. We offer replacement only in case of transit damage, subject to the strict conditions mentioned below. Please read carefully.
1. Eligibility for Replacement
Replacement will be provided only if the product is damaged during transit and all conditions below are met:
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A clear, continuous package opening video is mandatory
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The video must start before opening the sealed package and show the entire unboxing without cuts
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Damage must be clearly visible in the video
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The issue must be reported within 24 hours of delivery
📌 Claims without a valid package opening video will be rejected without exception.
2. What Qualifies as Transit Damage
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Product received broken or cracked inside the sealed package
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Damage clearly caused during courier handling
3. What Does NOT Qualify for Replacement
Replacement will not be provided for:
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Damage caused after delivery or during use
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Cracks due to high flame, sudden temperature change, or improper care
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Claims raised after 24 hours of delivery
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Claims without a package opening video
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Natural variations in colour, texture, thickness, or finish
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Wear and tear from regular usage
4. Replacement Process
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Approved claims will receive replacement only (no refunds)
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Replacement will be processed once per order only
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Replacement decision rests solely with Kalimannu Natural & Clay Product
5. Refund Exception
Refunds are not standard practice. A refund may be issued only if replacement is not possible, and strictly at the discretion of Kalimannu.
6. How to Raise a Replacement Request
Please contact us with:
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Order ID
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Package opening video
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Clear photos of the damaged product
📧 Email: hello@kalimannu.com
📞 Phone / WhatsApp: +91 90611 44876
Our team will review and respond within 2–3 working days.
7. Policy Acceptance
By placing an order with Kalimannu Natural & Clay Product, you agree to this Replacement Policy.